Health Board receives five Carer Friendly Accreditation Awards



Cardiff and Vale University Health Board is pleased to announce they have received five Carer Friendly Accreditations throughout their hospitals during Carers Week.


The Information and Support Centres at the University Hospital of Wales, University Hospital Llandough and Barry Hospital all received accreditation along with Ward B6 and Ward B4 at the University Hospital of Wales.


Only six Carer Friendly Accreditations were presented during this round of awards and out of those six, five were awarded to the Health Board.


Specific individuals who have led on these accreditations are:

  • Sarah Davies – Information and Support Centres
  • Jayne Penny – B4 Haem
  • Heather Mahoney – B6


The Carer Friendly Accreditation scheme aims to improve, share and recognise support for carers in health and social care service areas.

The accreditation criteria are broken down into five standards:

  • Understand
  • Inform
  • Identify
  • Listen
  • Support


In order to gain accreditation, service areas complete a self-assessment tool, provide a portfolio of evidence to prove that they meet the crite­ria and that portfolio is then put forward to the Carers Review Panel who then review the portfolios and either approve the accreditation or provide con­structive feedback on areas for improvement.


Angela Hughes, Assistant Director of Patient Experience at Cardiff and Vale University Health Board said: “I feel extremely proud that our Information and Support Centres throughout the Health Board and these two wards have received Carer Friendly Accreditation.


“I’d like to thank the staff involved in gaining these awards.  Our staff work tirelessly to ensure that carers feel welcomed and supported, aligning with the work we are undertaking for John’s Campaign.  I hope that many more wards will receive this accreditation in the future.”