Principality shows its commitment to the Welsh language with new initiatives


Principality Building Society has launched new initiatives to support its Members and colleagues in Wales

Wales’ largest building society has introduced a Welsh language contact centre and Welsh lessons in branches as part of its commitment to supporting the Welsh language.

The contact centre will be based in Bangor and will be open from 9am until 5pm Monday to Friday and 9am until 1pm on Saturdays.

Recently the Society also held its first Welsh lesson at its St David’s branch in Cardiff where customers and Principality colleagues were able to learn basic phrases and greetings to help in everyday life. The lessons will now be rolled out to other branches throughout the country.



This comes as the Society has launched a new Welsh language policy to encourage the use of Welsh in its branches and offices. A copy of the policy can be found on its website.

Julie-Ann Haines, Principality Building Society’s Customer Director, said: “We recognise the importance of the Welsh language and its impact on our Members, customers, colleagues and wider society. We want to see the Welsh language thrive and encourage those that speak Welsh alongside English to use it in their day-to-day dealings with us.

“Our aim is to ensure that our customers and Members get the same high standard of service with Principality, whether they deal with us in the Welsh or English language.

We know that there is still work to do to improve our Welsh language provision but through initiatives such as the Welsh contact centre and Welsh lessons in branch we hope that Welsh-speaking people will be able to deal with us in whichever language they prefer in whichever way they wish to contact us.”