Cardiff and Vale University Health Board is introducing a new and innovative approach to how patients access urgent care, the main message being: you will need to phone first if you think you need to attend the Emergency Unit and do not have a life-threatening emergency. Traditionally, patients have been able to access the emergency department by walking into their local Emergency Unit (EU) or A&E. The ‘phone first’ system replaces this for non- emergencies with patients being encouraged to…